Feedback & Support¶
We're here to help and we'd love to hear from you. Choose the option that best fits your needs:
-
Report a Bug
Found something broken? Let us know so we can fix it.
-
Request a Feature
Have an idea for a new feature or improvement?
-
Contact Us
Questions, feedback, or just want to say hello?
Frequently Asked Questions¶
Before reaching out, check if your question is answered here:
Q: How do I reset my password? A: Visit your account settings and click "Reset Password"
Q: How do I add students to my roster? A: See our Adding Students guide
Q: Why aren't my students receiving exercise assignments? A: Check that they've verified their email addresses and accepted your teacher invitation
Q: How do I cancel my subscription? A: Visit Subscription Management
Q: Can I export student progress data? A: Yes! Visit the Analytics page and click "Export to CSV"
Known Issues¶
Currently Being Fixed: - ⏳ Occasional delay in exercise assignment notifications - ⏳ Practice heatmap not showing for students added before Oct 1 - ⏳ Export to PDF formatting issues on Safari
Recently Fixed: - ✅ Baseline improvements not triggering correctly (fixed Nov 1) - ✅ Tag filter not persisting between sessions (fixed Oct 28) - ✅ Mobile recording interface audio clipping (fixed Oct 15)
Response Times¶
- Critical bugs: 4-8 hours
- General inquiries: 24-48 hours
- Feature requests: 3-5 business days
Community¶
Coming Soon: Teacher community forum where you can connect with other vocal coaches, share teaching strategies, and learn from each other.
Thank you for being part of the EchoVQ community!